- Brian Tracy

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1. Inspirational Quote about Success and Selflessness [via Brian Tracy] Successful people are always looking for opportunities to help others....
2. Inspirational Quote about Perseverance [via Thomas Paine] I love the man that can smile in trouble, that...
3. Inspirational Quote about Worrying [via Corrie ten Boom] Worry does not empty tomorrow of sorrow – it empties...
4. Inspirational Quote about Handling Interruptions [via Martin Luther King, Jr.] The major problem of life is learning how to handle...
5. Inspirational Quote about Change [via Charles Dubois] The important thing is this: To be able, at any...

- Gerard Arthur Way

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1. Inspirational Quote about Meaningful Life via George Bernard Shaw A life spent making mistakes is not only more honorable,...
2. Inspirational Quote about Living a Life of Action and Purpose [via Lance Armstrong] Time is limited, so I better wake up every morning...
3. Inspirational Quote about Finding Meaning in Life via Abraham Lincoln And in the end it’s not the years in your...
4. Inspirational Quote about Quality of Life [via Vince Lombardi] The quality of a person’s life is in direct proportion...
5. Inspirational Quote about Making the Most Out of Life via George Bernard Shaw Life is no brief candle to me. It is a...

- George Bernard Shaw

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1. Inspirational Quote about Meaningful Life via George Bernard Shaw A life spent making mistakes is not only more honorable,...
2. Inspirational Quote about Fear [via Gen. George S. Patton] Courage is just fear delayed another moment. - Gen. George...
3. Inspirational Quote about Ingenuity [via General George S. Patton] Never tell people how to do things. Tell them what...
4. Inspirational Quote about Finding Meaning in Life via Abraham Lincoln And in the end it’s not the years in your...
5. Inspirational Quote about Quality of Life [via Vince Lombardi] The quality of a person’s life is in direct proportion...

- Abraham Lincoln

See also:

1. Inspirational Quote about Meaningful Life via George Bernard Shaw A life spent making mistakes is not only more honorable,...
2. Inspirational Quote about Quality of Life [via Vince Lombardi] The quality of a person’s life is in direct proportion...
3. Inspirational Quote about Living a Meaningful Life via Gerard Arthur Way One day your life will flash before your eyes. Make...
4. Inspirational Quote about Making the Most Out of Life via George Bernard Shaw Life is no brief candle to me. It is a...
5. Inspirational Quote about Living a Life of Action and Purpose [via Lance Armstrong] Time is limited, so I better wake up every morning...

- Margaret Thatcher

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1. Inspirational Quote about Perseverance [via Thomas Paine] I love the man that can smile in trouble, that...
2. Leadership Skills: Perseverance [Todd Albery Interview] Note from Regis: This is the first post in Dot...
3. Inspirational Quote about Communication You either tell your story or someone is going to...
4. Inspirational Quote about Uncertainty [via H.L. Mencken] It’s the dull man who is always sure and the...
5. Inspirational Quote about Your Energy Level [via Rev Run] The world belongs to the energetic! - Rev Run...

• achieve things that seem impossible or unattainable?
• convert a lack of resources into a great cause or movement?
• recruit people to take action based on your cause or project?

Then you have to take 26 minutes and watch the presentation from Tim Ferriss in the video below.  This was Tim’s presentation at the Do Lectures.

Reading this in email?  Watch the video here.

See also:

1. 8 Tips for Setting Goals and New Years Resolutions “Only those who attempt the absurd will achieve the impossible.”...
2. 13 Ways to Achieve Exceptional Client Service This post is part of the One Goal Project to...
3. Personal Development Plan Template Are you looking for an effective personal development plan template...
4. Inspirational Quote about Setting Goals via Michaelangelo The greater danger for most of us lies not in...
5. Recommended Reading on Project Management, Personal Productivity, and Business Strategy (Source: Zitona) I’m often asked what books I would recommend...

- John D. Rockefeller

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1. Inspirational Quote about Defeat [via John F. Kennedy] Victory has a hundred fathers, defeat is an orphan. -...
2. Inspirational Quote about Worrying [via John Power] Worrying is the same thing as banging your head against...
3. Inspirational Quote about Economics [via John Maynard Keynes] Markets can remain irrational longer than you can remain solvent....
4. Wisdom from the Wall at Jimmy John’s Source: NateOne / CC BY 2.0 Do you have your...
5. Inspirational Quote about Parenting [via 'Anonymous'] Children are great imitators.  So give them something great to...

- Michaelangelo

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1. 8 Tips for Setting Goals and New Years Resolutions “Only those who attempt the absurd will achieve the impossible.”...
2. Goal Setting Worksheet and Weekly Planner Template This post is part of the One Goal Project to...
3. Inspirational Quote about Difficulty [via Albert Einstein] In the middle of difficulty lies opportunity. - Albert Einstein...
4. Achieve HUGE Personal Goals – Tim Ferriss at the Do Lectures When you look at your personal goals for work, your...
5. Inspirational Quote about Commitment to Success [via Christian D Larson] The following “I promise…” statements were sent to me by...

How has your career evolved at Quicken Loans?

Jeff Perry Quicken Loans: When I started at Quicken Loans, it was about assisting the mortgage needs of my clients and focusing on my own personal accomplishments and goals. Over time, it has been about understanding how to work with different people, hire, train, coach and mentor team members and show them what has worked; and not worked, for me over the years. I have maintained a focus on my personal goals, however the needs of my teammates have been the driving force behind my day to day actions.

What has been the key to success for you?

Jeff Perry Quicken Loans: Focusing on my vision and then having a strategy to accomplish that vision by setting priorities. You have to understand where your business is going and then you can enlist followers of that vision. People want to know where their career is going and showing them the steps they can and will need to take to achieve their personal goals.

Leaders are judged by the performance of their teams. The Cleveland location is consistently a top performer. How do you make that happen?

Jeff Perry Quicken Loans: I think it’s about staying in touch with what drives people to succeed, asking for feedback, and always looking for ways to make an impact and offer support.

What advice would you give new leaders with expanding teams?

Jeff Perry Quicken Loans: Stay true to yourself. Don’t try to be someone you aren’t, stay in touch with your passion, and work on your strengths. Also, develop and mentor a strong core and foundation. As your team expands its harder to get personal with everyone on that team, but you must develop a core group of team members that you communicate often with and that clearly understand your vision. This spreads throughout.

See also:

1. Joel Gurman Interview: Leadership Lessons from Quicken Loans and Snap Fitness Building your business is about not being satisfied.  (source: Visualpanic...
2. Inspirational Quote about Not Wasting Today [via Jeff Koons] I wake up, I pinch myself. “Ok, today is the...
3. Jay Farner Interview – Leadership and Personal Productivity Lessons from Jay Farner Need to lead in a new direction?  Try these ideas...
4. Leadership Skills: Perseverance [Todd Albery Interview] Note from Regis: This is the first post in Dot...
5. Leadership Skills: Unconventional Thinking [Mark Stevens Interview - Part I] Note from Regis: This is the second interview in Dot...

Stay ahead of the pack with this client service secret! (Source: Paolo Camera)

Almost all of us have Clients.  Sometimes we call them Customers.  Sometimes it’s clear who they are, but sometimes it’s not.  At Quicken Loans, My team and I essentially have 2 Clients: every person in America who needs a mortgage or wants to refinance, and the senior leaders of our company.  Today, I’m writing about the latter.

You see, there is an old saying we have: “good AND bad news should travel fast.”  To us, that means it’s always better to share the news – good or bad – and deal with it right away.  If it’s good, you celebrate it.  If it’s bad, you deal with it.  However, you never sit on it, as that can only lead to bigger problems later on.

So, in the spirit of “good and bad news should travel fast” here’s the secret to happy Clients:

Make sure your Clients NEVER (and I mean never, ever) have to ask for a status update!

Informed Clients are inevitably happy Clients.  If you can achieve this goal, you will have happy Clients.  The trick is to ensure you are delivering the right update at the right time in the right way. Some Clients prefer updates directly in person, while some prefer you update their assistant.  Some like email, others like voice mail (see my voicemail tips).  Some prefer presentations (see my presentation tips).

So, your path to happy Clients is two-fold:

1. Make sure you know exactly how your Client wants to be communicated with
2. Communicate proactively, clearly, and consistently on all of your projects for that Client

Practice these two things on your projects, and you will reap the rewards.

See also:

1. 6 Tips for Discussing Issues with Your Colleagues [Plus a Bonus Business Communication Secret] Do you ignore the 800lb. elephant in the room, or...
2. Mental Focus – The Secret to Becoming Legendary at What You Do How important is mental focus? It’s simply the number-one key...
3. The Secret About Project Priorities If you work in an environment where multiple projects are...