Photo by Art Streiber As you may already know, I’m a big fan of finding ideas in unconventional places. So, when I read the recent interview with Martin Scorsese in Fast Company, I found a goldmine of things to share. First, let’s cover the basics, and then we’ll get into the lessons. Who is Martin Scorsese? [...]
The Secret to Happy Clients
Stay ahead of the pack with this client service secret! (Source: Paolo Camera) Almost all of us have Clients. Sometimes we call them Customers. Sometimes it’s clear who they are, ...
Client Service Tips: 13 Ways to Deliver Great Client Service
Use the tips below to weather high seas with your Clients. (Source: wili hybrid) When I first started at Quicken Loans, I found something in my inbox from Art Steiber, ...
How to Deliver Great Customer Service in B2B – 15 Ideas That Work [plus bonus manifesto]
Don’t get lost when serving your customers (Source: frielp) “Never doubt that a small group of committed people can change the world. Indeed it is the only thing that ever ...
Mental Focus – The Secret to Becoming Legendary at What You Do
How important is mental focus? It’s simply the number-one key to becoming legendary at what you do. We have a saying at Quicken Loans: “what you focus on, you find.” ...
10 Voicemail Tips to Improve Your Voicemails
(Source: Pixel Addict) 80% of all project issues are communication issues. Whether we are conscious of it or not, we create our own leadership “glass ceiling” through our communication. Improving ...

Your Company Sucks by Mark Stevens: Ideas to Use
After putting the ideas in Your Marketing Sucks to use daily, I was very excited when my friend Mark Stevens reached out to let me know about his new book, Your Company Sucks. In this article, I’ll share some of the best ideas from the book, and some thoughts on how to leverage them in your [...]

Separating the Signal from the Noise in Your Life
To really achieve breakthrough performance, I’ve learned it’s critical to become really great at separating the signals from the noise in your life. What is a Signal to Noise Ratio? Used frequently to explain the strength of a digital signal, signal-to-noise ratios represent the true signal of something versus the level of background noise surrounding [...]

Are You Rising to the Level of Your Own Ignorance? [13 Questions to Use]
“We rise to the level of our own ignorance, Regis.” My godmother told me that when I graduated from high school. At the time, I’m sure she was using it as a subtle reminder to ensure I was going to college (I did). But way better than that, the quote has stuck with me ever [...]

New Year’s Resolutions 2012 [Includes Templates to Use]
Ability is what you’re capable of doing. Motivation determines what you do. Attitude determines how well you do it. – Harvey Mackay Have you created any New Year’s Resolutions for 2012? If not, or even if you have, I recommend checking out these articles and tools on Dot Connector that can help you. I use [...]

How Speed Dating Can Improve Your Business
Source: Ryan Resella At our three-day Family Reunion, a conference of leaders from the growing family of companies owned or invested in by Dan Gilbert, I participated in something I just had to share with all of you. The conference was a case study in how every conference could be done. It was executed flawlessly, [...]

“Engineered to Amaze” – Leadership Philosophies Behind the Brand
What does it mean to be Engineered to Amaze? Earlier this year, we launched a complete reinvention of who we are at Quicken Loans. We are a different and better company than most, and we desperately needed to let that shine through. Marketers will call this a “branding” initiative, PR folks will call it a [...]

Jason Fried: Why Work Doesn’t Happen at Work [TEDx Midwest]
Jason Fried of 37 Signals gives an inspiring talk at TEDx Midwest about how we work. In it, he helps provide some recommendations when you don’t like the answers these simple questions: Where do you go when you really need to get things done? Do you ever look back at your work day and feel [...]

Rich is a Religion by Mark Stevens [Book Review and Tools to Use]
In Rich is a Religion: Breaking the Timeless Code to Wealth,Mark Stevens explains the philosophies and behaviors of those who have amassed large sums of wealth. Full of real-life stories from Carl Icahn, Sam Walton, Saul Steinberg and Warren Buffet, . “The only way to have a great deal of money is to think about [...]

Free Goal Setting Tool: Create Custom iPhone Wallpapers (works on iPad and Android too)
Goal Setting…One Goal at a Time Leo Babatua of Zen Habits advocates something called the One Goal approach. The idea is you set one goal at a time, and then focus on achieving it. Too many goals can render a person ineffective, and working to achieve one thing you are passionate about can be very [...]







